Traditional bank × investment advisory: who chooses the product
At a traditional bank, the institution serving you only offers products that it issues or distributes itself: what the market calls a closed shelf. It is not illegal or a scandal. It is the model. The practical effect is that the answer to any question you have is already limited to the house catalog. In advisory with an open platform, it is the opposite: the platform distributes a variety of issuers and managers, and the conversation starts with your problem, not with inventory. I work as an advisor tied to GWM, an office accredited by BTG Pactual, and the BTG platform operates under that model. This widens the menu, but it does not eliminate conflict of interest, which is why the next item exists.
The profile questionnaire is not bureaucracy: it is the filter
Suitability is the appropriateness analysis required by the CVM: matching the product to your profile, your knowledge, and your financial situation. In practice, it is what keeps a complex product from entering a portfolio that should not hold it. The questionnaire is the legal minimum; the conversation is what does the real work. A profile is not a permanent label: it changes when the company becomes more leveraged, when a partner joins, when your child goes to study abroad. If your profile was defined once and never touched again, it is out of date.
Allocation by goal and time horizon, not by product
I don't start by asking whether you like fixed income or equities. I start by separating the money by function and by time horizon: the company's operating cash, personal reserve, medium-term capital, long-term wealth, money that will become inheritance. Each bucket has a time horizon, and the time horizon is what sets the tolerable risk, not your gut. Only after that do the instruments appear: government bonds or a CDB with liquidity for what needs to be available; private credit, funds, ETFs, stocks, and international allocation for what can sit still for years. The specific choice depends on the diagnostic. There is no such thing as a good portfolio in the abstract.
Where the money stays and how the portfolio is adjusted
A point that tends to settle doubts right away: the money does not pass through me. Your assets are held in custody at BTG Pactual, in an account under your CPF or your company's CNPJ. You see everything in the app, you sign the orders, and the account is yours: ending the relationship with me or transferring custody is entirely your decision, at any time. That is separate from the liquidity of each asset, which follows the rules of the product. I advise: I explain, I propose, and I transmit to BTG only the orders you authorize. Execution and custody belong to BTG. I do not hold a power of attorney to decide on my own, and I don't want one. Rebalancing is the upkeep of all this: revisiting at set intervals and bringing the portfolio back to the allocation you chose, selling what rose too much and buying what lagged behind. It is uncomfortable on purpose, and it is what keeps the portfolio from turning into something else without you noticing.